Shipping policy

Shipping Policy

Last Updated: August 17, 2026

Thank you for shopping with TrendNest Hub. We aim to provide a smooth and reliable shipping experience for every customer.

Please review the following shipping information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Processing times may be longer during holidays, sales, promotions, or periods of high order volume.

Once your order has been shipped, you may receive a shipping confirmation and tracking information where available.

2. Estimated Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, product availability, and shipping carrier.

Typical delivery times may range from 7–30 business days.

Please note that delivery estimates are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier delays, holidays, incorrect address information, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, TrendNest Hub may offer free shipping promotions or other shipping discounts.

Any applicable shipping offer will be clearly stated on the website or at checkout.

4. Tracking Information

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the shipping carrier receives and scans the package.

If tracking information does not update immediately, this does not necessarily mean that your package is lost.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address, additional shipping charges may apply if the package needs to be reshipped.

If your order has not yet shipped and you notice an address error, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed Orders

Although we work to ensure orders are delivered within the estimated timeframe, delays can sometimes occur.

Possible causes include:

  • Customs clearance

  • Shipping carrier delays

  • Severe weather

  • Public holidays

  • High shipping volumes

  • Incorrect or incomplete address information

  • International shipping restrictions

  • Other circumstances outside our control

If your order is delayed beyond the estimated delivery period, please contact our customer support team so we can assist you.

7. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception area, or the local delivery carrier.

If you still cannot locate the package, contact us and provide your order number and tracking information.

We will review the situation and assist you where possible.

8. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • Clear photographs of the package

  • Clear photographs of the damaged product

  • A brief description of the damage

We will review your request and provide an appropriate solution in accordance with our Refund & Return Policy.

9. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also cause additional delivery delays.

Customers are responsible for complying with applicable import laws and regulations in their destination country.

10. Multiple Items in One Order

If your order contains multiple products, your items may be shipped separately depending on product availability, warehouse location, supplier, or shipping method.

You may therefore receive multiple packages for a single order.

In such cases, separate tracking information may be provided where available.

11. Shipping Restrictions

Some products may not be available for delivery to certain countries or regions because of carrier restrictions, customs requirements, product regulations, or other limitations.

If we are unable to ship your order to your selected destination, we will contact you and provide an appropriate solution where possible.

12. Contact Us

If you have any questions about shipping, tracking, or your order, please contact TrendNest Hub Customer Support through the contact information provided on our website.

When contacting us, please include your order number so we can assist you more efficiently.

Thank you for choosing TrendNest Hub.